Shipping & Returns

Shipping Methods
All orders are shipped with DHL Express.
DHL Terms & Conditions 
Other couriers might be used under special conditions.

Shipping Cost & Estimated Delivery Time
Sweden - FREE - 1 Day
EU,Norway,Switzerland - 15 EUR - 1 Day
Japan,South Korea,Singapore - 20 EUR - 2-3 Days
USA - 20 EUR - 1-2 Days

Estimated Delivery
Your order is according to schedule shipped within 3 working days. Please note this can vary during holiday seasons Christmas/Summer.
If delivered to a remote destination, the parcel is not always guaranteed to arrive within the estimated shipping timeframe.
Estimated delivery time will vary depending on your country of residence. 

Order Tracking
Once your order has been dispatched, you will receive an email with a DHL waybill number to track online. If you haven’t received any tracking number
after dispatch please contact us by e-mail.

Uncollected packages
Sweyd will not pay any shipping costs for uncollected shipments.

Returns & Exchanges
All shoes may be returned provided that you contact us within 14 days of having received them. If you would like to return or exchange please contact us prior to sending any items back to us.
We highly recommend that you use a traceable shipping service which includes a tracking number, once the shipment is on its way please provide us with the tracking number.
Please note that we do not cover any return shipping costs, the customer is subject to all expenses regarding returns and exchanges.
The shoes need to be returned in perfect condition, unused, fully labelled and with the original packaging. Sweyd will not accept returns if the shoes have been worn. 
When you return your order make sure to include original invoice.

Please send your return to:

Sweyd (Carl Hallerfelt fors AB)
Ynglingagatan 23 Garaget
11347 Stockholm
SWEDEN

VAT & Customs
Swedish sales tax of 25% is included in all prices within the European Union. VAT will be refunded before dispatch for customers outside European Union. Please notice that customs duties and/or local taxes are the buyer’s responsibility. Please note that we will not  write down value of any shipped goods in order to avoid customs as it is against our policy.

Claims
If you have any questions regarding claims please e-mail us at order@sweyd.se